LOT Summer Internship - 2025 edition

Analysis and Architecture Department

Our department bridges the gap between business and technology. We collaborate with teams and IT solution providers, ensuring that the delivered solutions precisely meet user needs. We create documentation, model systems, and analyse data, with our recommendations shaping key decisions in IT projects. Join us and contribute to building cutting-edge IT solutions that define the future of aviation!

What do we do?

• Analyse and model – we develop solution concepts and model business and system processes
• Create documentation – from business requirements to system specifications, ensuring consistency and clarity
•  Integrate systems – we design and describe data flows between systems, ensuring their smooth cooperation
• Collaborate – we bridge business and IT, facilitating communication and effective project implementation
• Optimise processes – we identify opportunities for improvement, automate workflows, and propose the best solutions
• Engage in project and scrum meetings. We are actively involved in every stage of IT projects.

Join us in shaping the future of aviation! Analysis and architecture go beyond documentation – they offer a real opportunity to influence the development of modern technologies!

IT Continuity Maintenance Department

Gain insight into aviation operations from the perspective of an IT administrator responsible for maintaining system continuity. Take on daily challenges in aviation IT systems while learning to automate, optimise, develop existing systems, and implement new solutions with our team.

Our activities:

• Administering IT systems that support aviation operations
• Monitoring the proper functioning of applications
• Troubleshooting system administration issues
• Analysing and optimising processes in administered environments
• Developing and updating technical documentation
• Testing implemented updates, patches, and new functionalities
• Collaborating with other IT teams, business administrators, end users, and external suppliers

Manual Testing Team

Expand your horizons by developing software. Join us as we navigate the world of methodologies, techniques and tools that shape the quality of modern airlines.

What do we do?

• Manual testing – covering both frontend and backend – is part of our daily routine
• We work with documentation (Jira, Confluence) and collaborate closely with developers
• We design test scenarios and cases, which we then use in gradually automated regression
• Design and conduct WCAG audits on a regular basis
• Report any irregularities to the appropriate teams as soon as they are identified
• Actively participate in all scrum ceremonies and project meetings
• We talk a lot – also with databases, logs, and the reservation system

Automated Testing Team

Trust but verify – as part of the Automated Testing Team, you will help ensure the quality of developed software by carrying out tasks such as:

• Creating and maintaining automated tests to verify the functionality of websites, APIs, and databases
• Reporting and analysing detected errors in close cooperation with analysts and developers
• Developing CI/CD processes supporting the creation and execution of automated tests
• Designing performance tests, analysing results, and generating reports on test progress
• Working with observability and monitoring tools by configuring dashboards and setting up alerts for critical incidents
• Technical tasks are complemented by project meetings and agile methodology ceremonies, where soft skills also play an important role.

Development Team

Our development department provides the opportunity to work with programmers from across Poland – and beyond – to create high-quality code. Collaboration and knowledge sharing are at the heart of our team, helping us all grow and refine our skills. By joining us, you’ll take part in building web applications and gain hands-on experience in the software development process, step by step.

Our main activities are:

• Creating software and continuously improving existing code
• Conducting code reviews, allowing us to engage with different parts of large projects
• Collaborating with analysts and testers during the development or modification of code
• Writing unit, integration, and end-to-end (E2E) tests
• Working with technologies including Java, Angular, and SQL

The marketing and corporate communications office oversees comprehensive promotional and communication activities for LOT Polish Airlines:

• Managing the brand and developing strategies for our products and services
• Handling external communication for customers and stakeholders, including social media, as well as internal communication for employees and collaborators of LOT Polish Airlines and PGL, and market communication
• Organising corporate and marketing events, planning and purchasing media, and carrying out e-commerce marketing activities
• Operating globally – our communication reaches over 50 countries

Marketing Automation and Customer Retention Department

Our team manages marketing and service communication for LOT customers at every stage of their journey:

• Creating and implementing marketing automation strategies across email, SMS, and mobile push notification channels
• Building and maintaining the LOT customer database, ensuring location and retention
• Crafting personalised communication tailored to customer needs
• Supporting various projects and initiatives within the organisation in distribution and communication

Alliances and External Relations Department

Join us in building partnerships with airlines worldwide and supporting LOT’s activities as a member of Star Alliance.

Our activities include:

• Conducting business analyses of airline partnerships
• Managing codeshare agreements within the organisation
• Negotiating agreements and maintaining relationships with partner airlines
• Overseeing LOT Polish Airlines’ membership in Star Alliance

Planning Standards Maintenance Department

Discover the process of network planning, schedule creation, and identifying new development opportunities within LOT’s network.

Our activities include:

• Preparing scenarios for schedule changes within LOT’s network
• Creating commercial analyses for opening new routes,
• Analysing the profitability of operated routes and monitoring the competitive landscape
• Collaborating with internal departments at LOT, such as the Scheduling Department, Operations Centre, Crew Planning Department, and Technical Support Department
• Building and maintaining long-term relationships with business partners

Charter and ACMI Department

Want to learn what it takes to plan a charter flight from start to finish? Join our team!

Our activities include:

• Preparing commercial offers and pricing for ad-hoc charter flights
• Gaining insight into negotiating cooperation terms for commercial agreements
• Collaborating with other departments to verify fleet availability, prepare offers, and execute contracts
• Assisting in achieving sales targets and completing assigned operational tasks
• Working closely with external and internal clients necessary for executing charter contracts
• Operationally securing the charter programme
• Coordinating daily with handling and operational services

Additionally, if you believe that every situation has a solution, we want you in our team!

Are flights to Japan more popular during cherry blossom season – or trips to New York at Christmas? How do you price a weekend getaway to Barcelona versus a business trip to Brussels? And is a fully booked plane always a success? In the Revenue Management Department, we answer these questions by conducting business, pricing, demand, and performance analyses. By shaping revenue management strategies, we play a key role in influencing the financial results of LOT Polish Airlines. If you want to develop your analytical, forecasting, and interpretative skills – and much more – apply for an internship at the Revenue Management Office and choose one of our teams:

Flight Analyst Department

Our team is responsible for monitoring the performance of routes and flights. Key indicators – such as load factor and profitability – are continuously tracked by our flight analysts, allowing us to respond promptly to data that requires action. Additionally, we:

• Analyse flights in terms of sales and seat occupancy
• Identify events for which tailored offers are prepared to meet customer needs
• Communicate with a wide range of individuals, such as network planning staff and demand analysts, to optimise route performance
• Prepare proposals for additional flights for specific events or adjustments to existing operations
• Price and manage group offers

Pricing Department

In our daily work, we shape the pricing strategy for specific routes by setting price levels based on travel conditions and passenger types. We analyse market characteristics and respond to passenger needs with the most attractive offers, thereby optimising operational revenue.

Additionally, we:

• Create market reports for detailed analyses
• Prepare and price promotions
• Create terms of agreements with other market entities
• Conduct market segmentation
• Monitor competitor activities
• Lead and implement projects within and beyond the department

Moreover, we stand out for our flexibility and openness to new ideas – every new idea is seen as an opportunity. Join our team and help shape the revenue strategy of LOT Polish Airlines!

Revenue Performance Department

We conduct high-level analyses of sales and market data to optimise revenue across the entire network. This is the ideal place for those who want to apply analytical thinking to large data sets and make a real impact on the financial results of LOT Polish Airlines.

What do we do?

• Evaluate the effectiveness of pricing strategies and identify market trends
• Create and present data visualisations and recommendations based on findings
• Collaborate with the reporting team to detect data inconsistencies and maintain high-quality analyses
• Create and update revenue forecasts while developing the annual revenue budget

If you are interested in market analysis, revenue forecasting, and business data visualisation, an internship with our team offers a valuable opportunity to gain experience in a key area of the airline industry while developing highly valued skills across many sectors. Become an expert in business analysis and help shape the revenue strategy of LOT Polish Airlines during an internship in the Revenue Performance Department!

In-Flight Products Department and Catering Section

The In-Flight Products Department is a unit within the airline structure responsible for the comprehensive management and coordination of all elements related to the complimentary offer and in-flight equipment. Our goal is to ensure the highest standards of quality and passenger comfort through carefully selected products and solutions.

Our responsibilities include:

• Snacks and beverages
• In-flight meals
• Catering equipment
• In-flight equipment
• Developing and implementing quality standards for in-flight products and services
• Monitoring passenger satisfaction and continuously adapting the offer to meet expectations and evolving trends
• Ensuring that all in-flight elements align with the image and values of LOT Polish Airlines

Our department is where creativity meets precision. Working as a team, we have a direct impact on how passengers perceive the airline. We focus on every detail to ensure that each flight is both comfortable and memorable, thanks to carefully selected products and services.

Budgeting and Analysis Department

What do we do? What does our work involve? Here are some examples:

• Preparing cyclical analyses and reports for the Product Development and Customer Experience Office (HX Office)
• Working in the SAP system, including introducing new suppliers and customers, requisitions, orders, invoicing, and creating acceptance protocols
• Verifying invoices for compliance and cost justification
• Monitoring budget utilisation and turnover for individual HX Office suppliers
• Auditing and improving processes
• Analysing the consumption of in-flight and airport products and managing supplier orders
• Collaborating with logistics and the company’s financial control team
• Monitoring and settling HX Office liabilities and receivables, including analysing and verifying VIM reports and accounts receivable reports

In-Flight Entertainment and Fleet Configuration Department

Experience what it’s like to design aircraft cabins, including passenger seats, and follow the entire process from selection and configuration to approval and installation. Learn about in-flight entertainment and explore the activities that shape the passenger experience. Take part in implementing LOT’s first onboard internet system and discover how LOT Polish Airlines manages its branding.

Our activities include:

• Designing aircraft cabins – from passenger seats to crew-only areas
• Managing the in-flight entertainment offer, press, and content selection for passengers
• Overseeing the graphic design of elements such as menu cards, LOT-branded gadgets, and aircraft liveries
• Implementing the first onboard internet system in the LOT aircraft fleet

In-Flight and Airport Sales Department

Try your hand as a Category Manager and help shape unforgettable experiences for our passengers! In the HXS Department, We design and deliver exceptional products across in-flight and online sales channels, creating unique experiences for our passengers and customers.

Our activities include:

• Analysing and managing sales,
• Tracking global trends and adapting the offer accordingly
• Designing and developing private label products (LOT Collection)
• Managing product categories
• Supporting sales processes

As part of the Cargo and Mail Office, we manage the cargo capacity of LOT Polish Airlines’ passenger aircraft daily – both narrow-body and wide-body. Our daily work revolves around air cargo sales, postal shipments, and e-commerce, along with marketing and operational activities to meet the stringent safety requirements for air freight transport under IATA regulations. Our work primarily involves:

• Managing commercial and operational relationships with our foreign offices and sales agents
• Increasing LOT’s profits by exploring new solutions
• Focusing on innovation and making use of local infrastructure – both in Poland and across our target markets
• Strengthening LOT’s leadership position in air cargo transport within Central and Eastern Europe

Distribution Channels Development Department

We combine technology with business, creating and developing digital sales channels. Our department manages LOT’s digital products, structured into six specialised sections. We are responsible for the LOT.com website, mobile app, reservation process, and the Shop&More online store. We analyse user and customer needs, collaborate with stakeholders, develop digital product strategies, and implement them while ensuring their maintenance and stable operation to provide the highest service standards. Our department also handles payment processes – from strategic decisions to operational support. As part of this year’s internship programme, we are recruiting for the Digital Product Management Section.

Product Managers are responsible for:

• Identifying new development opportunities
• Collaborating with stakeholders
• Analysing business needs
• Monitoring the impact of implemented functionalities on key metrics
• Prioritising initiatives based on data

Every idea undergoes detailed analysis before being added to the product roadmap, where Product Owners, in collaboration with Product Managers, UX/UI Designers, business-system analysts, and development teams, develop high-quality solutions. We aim to deliver modern, efficient, user-friendly products that drive LOT’s digital growth.

Data and Analytics Department

Immerse yourself in the world of big data and customer insights. Join us in designing personalised customer interactions by integrating systems, processing data, and configuring tools to maximise customer value.

Our activities include:

• Managing real-time campaign events using best practices in Python
• Optimising customer data processing for marketing automation systems
• Maintaining and expanding a customer-oriented data model
• Conducting data analysis in cloud environments and databases
• Building data flows via API
• Developing process and data flow alert systems
• Preparing scenarios for automated email, push, and SMS campaigns
• Working with top-tier technology stacks such as Adobe, Azure, Jira, and Confluence
• Using Python and SQL in daily tasks
• Collaborating closely with Data Scientists, Data Engineers, and IT Developers

Controlling Office – Analyse, plan, and shape the future of LOT!

Can numbers tell a story? In the Controlling Office, we make them speak. Our team doesn’t just analyse data – we turn insights into real actions and strategic decisions. Playing a key role in effective management and the company’s dynamic growth, we work across three specialised departments, each contributing to a comprehensive view of LOT’s financial and operational performance:

• PGL Controlling Department: We analyse finances at the group level, monitoring results, forecasting trends, and providing key insights for strategic decision-making. If you enjoy thinking globally and finding optimal solutions, this is the place for you!
• Sales Controlling Department: Is sales growth on track? Which products generate the highest profit? In this department, we combine financial analytics with business insights to drive the best sales results. If you want to make a real impact on market strategy and see the results of your work, join us!
• Operational Controlling Department: Efficiency is the key to success. Our team analyses operational costs, optimises processes, and helps improve overall performance. If you enjoy identifying areas for improvement and have an analytical mindset, this is the place for you!

Why join us?

• We work in a dynamic environment where your ideas make a difference
• We have access to the latest analytical tools and technologies
• We collaborate with various departments, providing opportunities for rapid skill development
• We foster a positive atmosphere and support a healthy work-life balance

Do you want to develop your skills in data analysis, business, and finance? Join the Controlling Office and help shape the future with us! ✈️

Learn to coordinate accounting and tax services in Poland and abroad! Our activities include:

• Booking domestic and foreign cost invoices, reserves for missing cost invoices, and domestic bank statements
• Reconciling account balances with domestic and foreign suppliers
• Reconciling general ledger accounts
• Participating in the month-end closing process

Join our department! Here, you will be responsible for:

• Supervising ground operations at our stations worldwide
• Negotiating and finalising agreements with ground-handling companies, airports, and airlines
• Cooperating daily with ground handling agents, airport operations, border services, and police
• Ensuring the highest quality in direct passenger service at airports worldwide
• Maintaining the safety of flight operations and ground handling

Gain in-depth knowledge of aviation regulations and requirements to support the airline operator in their effective implementation and execution. Take part in internal audits, verifying compliance with key standards and regulations. This is your chance to make a real impact on safety and quality in aviation!

Additional challenging and satisfying tasks:

• Monitoring changes in aviation regulations and dynamically adapting internal policies
• Actively supporting management processes and proposing new solutions to enhance operational safety

This role provides opportunities for growth, taking on challenges, and playing a vital role in upholding the highest standards in aviation!

Take part in ensuring the security of flight operations. Our activities include:

• investigating incidents related to civil aviation security
• reviewing drafts of legal acts and security procedures
• collaborating with national and international law enforcement services in passenger transportation
• implementing security procedures for flight crews
• preparing operational documentation
• training in the field of aviation security

Looking for your first professional experience? Join the Office of Management Board and gain a unique opportunity to work in a dynamic business environment. Develop your organisational and communication skills while collaborating with the company’s top management.

Our areas of responsibility include:

• Preparing Management Board resolutions
• Preparing Supervisory Board resolutions
• Recording Management Board and Supervisory Board meetings
• Preparing powers of attorney and maintaining the register of proxies
• Drafting orders issued by the President and Members of the Management Board
• Maintaining a unified repository of the company’s internal acts
• Implementing corporate governance principles
• Providing administrative support to Management Board Members

Fleet Department

Gain in-depth knowledge of managing the airworthiness of Embraer and Boeing 737 aircraft. Contribute to the operation and development of the country’s largest passenger fleet!

Our activities include:

• Continuously enhancing the fleet’s technical condition in collaboration with leading aircraft equipment manufacturers and maintenance organisations worldwide
• Developing your expertise in a work environment equipped with the latest technologies in the aviation industry
• Enhancing your engineering and analytical skills, enabling you to apply and interpret knowledge in aircraft design, operation, and systems

Logistics Department

Are you interested in supply chain management? Gain hands-on experience and apply your knowledge in practice as you explore the entire supply chain cycle – from demand and procurement to delivery, storage, and final distribution. In the logistics and supply chain department.

If you join us, you will:

• Become familiar with the main suppliers
• Understand how to transport aircraft parts and components, including oversized components like engines
• Discover what AOG means and the role of the AOG Desk
• Gain practical insight into working with a logistics operator
• Learn how to procure parts and components necessary for aircraft maintenance

MCC (Maintenance Control Center) and Technical Support Coordination Section

Do you thrive in a fast-paced environment where every day brings something new? Do you enjoy taking on challenges and learning on the go? If so, join our MCC (Maintenance Control Centre) and Technical Support Coordination Section.

What do we do, and what can you do too?

• We are continuously involved in maintaining the operational and technical efficiency of our entire fleet
• We respond to any irregularities in real-time
• We analyse and plan repairs
• We handle documentation from manufacturers and post-maintenance records
• We coordinate ongoing repairs with MROs in Poland and abroad
• We communicate with flight crews on technical matters before departure, during the flight, and after landing

There’s always something happening here – #NoBoredom. Join us!