Carriage of medical equipment - including wheelchairs

You can take medical equipment such as wheelchairs or other assistive devices with you on our flights. In order to ensure a smooth service and comfort during your journey, please inform us of your request to carry such equipment well in advance. We encourage you to read the terms of carriage and deal with all the required formalities to ensure that your journey goes smoothly.

To report the need for transport of a wheelchair, complete the special assistance form. Information to be included:

• wheelchair type;
• weight of the wheelchair;
• whether the wheelchair is foldable;
• dimensions: height, width and length (for foldable wheelchairs, state the dimensions when folded).

If your wheelchair is equipped with a battery, please provide the following information:

• battery type;
• number of batteries;
• capacity of the battery in watt-hours (Wh);
• whether the battery is removable;
• number of spare batteries;
• capacity of spare batteries in watt-hours (Wh).

Notify Us for wheelchair transport

Please tell us about your wheelchair transport needs at least 48 hours before the flight. This will help us have enough space in the aircraft's hold and guarantee maximum comfort for you during check-in and the flight.

Transporting your wheelchair

Due to limited space on board, your wheelchair will be handed over to airport staff at check-in and placed in the luggage hold. You will get is back at the destination airport, just after you leave the plane.

Please also review the rules for transporting wheelchairs on board the Dreamliner. and check the cargo door dimensions on our aircraft.

Temporary wheelchair

How are you going to get around without your wheelchair? On board our Dreamliners, we will provide you with a replacement wheelchair for the duration of your journey. If your flight is on a smaller plane, please read the information on on-board wheelchairs.

Our ground staff will help you move from the check-in counter to the aircraft and from the aircraft to the baggage reclaim area after the flight.

Do you use an oxygen concentrator when flying? Please prepare and submit the MEDIF form. W przypadku koncentratorów, zasilanych bateriami, powinny one wystarczyć na 150 procent czasu trwania lotu. Przykładowo, jeśli lot trwa osiem godzin, należy zabrać ze sobą baterię wystarczającą na dwanaście godzin lotu (na wypadek nieplanowanego wydłużenia czasu trwania lotu).

Tell us in advance if you need to use the device while travelling, by calling our Contact Center or through messaging channels: Messenger or WhatsApp. Our staff will make the relevant notes in your booking.

Not using an oxygen concentrator on a flight? You do not need to fill the MEDIF form.

Please read the FAA's current information and guidance on the types of concentrators that can be carried.

Oxygen cylinder

We do not offer the carriage or provide oxygen cylinders on our flights.

CPAP

We accept the carriage of CPAP devices, which support passengers struggling with respiratory failure or sleep apnoea on our flights.

Important information about the carriage of CPAP devices on board:

• Passengers using a CPAP device are asked to read and check whether they need to give us a medical form before their planned journey.
• If you wish to use the CPAP device on board, tell us in advance on the phone or in writing.
• As we do not offer a power source during the flight, the CPAP device should be battery powered and fully charged before boarding the aircraft.

Read also: Passengers with a medical certificate.