On the morning of 7 May, between 1:00 and 4:00 a.m. (CEST time) due to maintenance work, the number: +48 22 577 77 55 will be temporarily unavailable. During this time, please contact our Contact Center at: +48 22 491 77 55. We apologize for any inconvenience.

LOT Polish Airlines

Flight

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If you have been denied boarding or if your flight has been cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

Starting your journey at one of the following airports? Online check-in is available only on the local airport website. Select a city and check in: Dubrovnik (opens in a new tab), Podgorica (opens in a new tab), Skopje (opens in a new tab), Split (opens in a new tab), Tirana (opens in a new tab), Zadar (opens in a new tab).

Are you traveling from Baku (GYD) in Azerbaijan or from Athens (ATH) in Greece? Choose a seat via online check-in option, then proceed to the counter at the airport so we can verify the required documents. We will then give you a boarding pass with a QR code.

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Check out information on flights, delays, cancellations and changes in flight schedule.

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Get in touch with LOT

We provide various forms of contact - choose the best way for you! Contact us via Messenger, Whatsapp, the LOT helpline or send an application form.

Written contact with LOT

Messenger

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WhatsApp

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Forms

If your case requires a longer explanation, please describe it and send it to us.

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Phone contact with LOT Contact Center: +48 22 577 77 55 or +48 22 491 77 55

Contact Center

Call our helpline directly and speak to a consultant.

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Prepare in advance

If you are contacting us about an existing reservation, prepare its number in a prominent place before calling the consultant or, if you're filling in a form, remember to include your reservation number in your message - this way we will be able to provide you with faster and more efficient assistance. For more information, click the button below:

How to prepare before contact?