Physical accessibility

We strive to improve the physical accessibility of our air services every day, adapting areas so that all passengers can use them freely and on their own, regardless of their physical, sensory or intellectual abilities.

Whether you plan to use special assistance or not, make sure to visit the websites of the airports – the departure, transfer, and destination airports – before your trip. You will find information about available amenities such as wheelchair ramps, easy-access elevators, wide doors and corridors, Braille signage, elements that assist with movement for passengers with visual impairments, and others.

If you have questions about the available facilities, contact the airport directly using the contact details provided on their website.

Depending on the airport and flight, boarding can take place in different ways. Be prepared for every possibility. Available options:

The jet bridge is a covered walkway that connects the airport terminal to the aircraft, allowing our passengers to board comfortably without going onto the tarmac.

What to look out for in particular?

• Jet bridges are sometimes long and narrow, and the pace of movement towards the aircraft may depend on other passengers.
• The jet bridge can be uneven – you may need to go slightly uphill or downhill.
• There may be stairs or a ramp on the route between the gate (where boarding begins) and the jet bridge.
• There may be a temporary queue or congestion while boarding through the jet bridge if there are many passengers.

Airport bus access involves transporting our passengers from the terminal to the aircraft parked on the tarmac. After passing through the gate, you have to get on a bus that takes you directly under the stairs leading on board.

What to look out for in particular?

• Leaving the airport terminal to get to the bus, you may need to climb stairs or use a lift first.
• Airports use low-floor buses, but there is usually a small height difference between the pavement and the bus floor.
• The bus may be crowded and with a limited number of seats.
• While moving, the bus may brake or swerve rapidly. Hold on to the handrails when standing.
• The bus stops next to the aircraft and boarding is via an attached staircase, which is steep and quite narrow. Be careful, especially when carrying baggage or holding a child's hand.

Walking on the tarmac involves walking the distance from the terminal to the aircraft parked on the tarmac. The path is marked out and properly secured by airport staff.

What to look out for in particular?

• After you pass through the gate, airport staff will show you the designated path to the aircraft.
•  It may be windy on the tarmac and the temperature may differ from that in the airport terminal.
• Pay attention to warning signs, pedestrian walkways, signage, and airport staff directing traffic.
• After following the designated route, you will reach the stairs leading on board. Stairs can be high and narrow, so take care, especially when carrying baggage or holding a child's hand.

If you are using special assistance, check the website of the airport from which you are departing to find out where to meet the assistance staff. Depending on the airport, the meeting point with the designated staff member may vary. Please note that during peak passenger traffic, the waiting time for assistance may be longer. Airport staff will always provide you with additional information.

As part of the special assistance service, additional options for boarding are available, tailored to your needs. For example, if there is no jet bridge to the aircraft and the requested assistance includes help with boarding via stairs, the airport staff will use so-called ambulifts, lifts, or ramps to ensure you reach the aircraft doors comfortably and safely. Check the available options on the websites of both the departure and destination airports.