Accessible travel
We are committed to make your travel an easy and stress-free experience.
Tell us if you need assistance at the airport and on board our aircraft.
Accessibility – what we offer?
MEDIF: Medical Information Form
When is the MEDIF form required?
- If you need assistance from a doctor or medical staff during the flight.
- If your health is likely to deteriorate as a result of air travel.
- If you need to use an oxygen concentrator or other specialised medical equipment during the flight.
- If you are more than 32 weeks pregnant.
- If you have a multiple pregnancy or pregnancy complications.
- If you travel with a baby who is 7 days old or younger.
Submit a MEDIF form not later than 72 hours before the scheduled departure. The medical examination certificate must be issued within 14 days before the flight sections it refers to. This means that if you buy a return ticket with a stay of more than 14 weeks in between, you must obtain a new certificate for the return flight. The exception to this rule is travel to/from the USA for which the MEDIF certificate must be issued less than 10 days prior to the scheduled flight and there is no need to provide another medical certificate for the return flight.
