Accessibility and passenger rights
Depending on the country you are travelling from or where you use our services, different regulations regarding passenger rights and service accessibility may apply. Below you will find information on the most important applicable legal acts.
If you are travelling on a flight operated by one of our partner airlines, some regulations may differ from those applied by LOT. We recommend contacting our sales offices and the LOT Contact Center to confirm the details.
Regulations in Canada
As an air carrier operating flights to and from Canada, LOT Polish Airlines are subject to the regulations of the Canadian Transportation Agency (CTA) (opens in a new tab), including the Accessible Canada Act (ACA).
The purpose of the LOT Polish Airlines Accessibility Plan is to improve the quality and accessibility of services for people with disabilities. The document will set out the priorities for the next three years, indicating actions to identify, eliminate and prevent accessibility barriers. LOT Polish Airlines will execute these objectives in cooperation with its business partners, airports and the community of travel agents, drawing on their knowledge and experience.
The Accessibility Plan will be updated regularly, i.e. at least every three years.
Regulations in the United States
As an air carrier operating flights to and from the United States, LOT Polish Airlines is subject to the regulations of the U.S. Department of Transportation (DOT), including Disabilities Bill of Rights.
Airline Passengers with Disabilities Bill of Rights
Read the Department of Transportation's regulation on travel for people with disabilities and the current Bill of Rights. (opens in a new tab) (opens in a new tab)
Air Carrier Access Act (ACAA)
Consumers can obtain a copy (Part 382) containing the rules regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the U.S. Department of Transportation (DOT) by any of the following means:
- By phoning the Aviation Consumer Protection Division at 202-366-2220 (Voice) or 202-366-0511 (TTY),
- By mail at Aviation Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590,
- On the website of the Aviation Consumer Protection Division at: https://www.transportation.gov/airconsumer