| | BaggageBaggage transport
Charges for excess baggage
Registered baggage carried in the baggage compartmentIn the weight-determined system, in the Business Class, the registered baggage limit is 30 kilograms, and in Economy Class 20 kilograms. Flights to/from Europe and the Middle East
A child under 2 years of age allowed a 90% fare discount (without the right to a second seat) is eligible for transport of baggage up to 10 kilograms (22 pounds).
Flights to/from the USA/Canada
* service fee level depands on point of sale
The weight of registered baggage on domestic flights cannot exceed 20 kilograms. LOT Charters flights
A child under 2 years of age is eligible for transport of 1 piece of baggage with a maximum weight of 5 kilograms. IMPORTANT! The carrier may refuse to accept registered baggage if it is not packed in a manner that warrants safe transport despite the exercise of normal care in handling the baggage. LOT Polish Airlines recommends that baggage should be clearly marked by an address tag. The carrier is not liable for any fragile and perishable goods carried in the baggage, or for money, jewellry, and other valuables, documents, commercial samples, etc. Such items are carried at the passenger's sole risk and responsibility. In international traffic, the carrier's liability for damage to registered baggage is limited to USD 20 per kilogram. Non-registered baggage carried on board
In addition, the following can be carried by the passenger as cabin baggage included in ticket price: * small handbag; * coat, cloak or blanket; * umbrella or walking stick; * camera or binoculars; * a pair of crutches or a fully collapsible wheelchair (if necessary during the journey);* * baby food and collapsible pram/pushchair (if necessary during the journey).* There are additional registered baggage allowance for Miles & More members.
Charges for excess baggage for flights to/from Europe and the Middle East Baggage that exceeds permitted limits is subject to an additional charge. Its amount depends on the route and exceeded specifications. Excess charge is collected at check-in at the applicable rate.
* service fee level depands on point of sale IMPORTANT! Please note: In case of code-share flights, where LOT is designated as a marketing carrier only - excess baggage must be collected according to the operating carrier's regultions. Charge for excess baggage between Poland and USA/Canada flights
* service fee level depands on point of sale In case of excess baggage (23 kg + 23 kg), passenger applicable to additional charge:
* service fee level depands on point of sale Example for flights from Poland to USA:
* service fee level depands on point of sale Transport of non standard baggageNon standard baggage such as sports equipment, musical instruments, fragile articles etc. can also be accepted for a carriage on LOT Polish Airlines aircrafts. Detailed information concerning the conveyance of non standard baggage is available from the LOT Polish Airlines booking and sales offices or at the agents'. Non standard baggage have to be declared not later than 48 hours before departure. Transport of dangerous articlesMany articles, which may appear harmless, could pose a serious risk to passengers and the plane. International regulations prohibit or restrict the carriage of the following articles on board. For security reasons, the following articles may not be carried as part of cabin baggage:
For security reasons, the following articles may not be carried in registered baggage:
IMPORTANT! The above lists of dangerous articles is not complete. It is recommended that any doubts should be checked before the journey, by telephone or at the nearest LOT Polish Airlines office. IMPORTANT! LOT Polish Airlines does not deposit or take responsibility for any prohibited articles which are confiscated during security check at the airport. IMPORTANT! To protect you against the new threat of liquid explosives, the European Union (EU) has adopted new security rules that restrict the amount of liquids that you can take through security checkpoints. They apply to all passengers departing from airports in the EU whatever their destination. The new rules apply from Monday, 6 November 2006 at all airports in the EU and in Norway, Iceland and Switzerland until further notice. You are only allowed to take small quantities of liquids in your hand luggage. These liquids must be in individual containers with a maximum capacity of 100 millilitres each. You must pack these containers in one transparent, re-sealable plastic bag of not more than one litre capacity per passenger. Liquids include:
To help screeners detect liquids, you must:
You can still:
PREPARE YOUR BAGGAGE FOR TRAVEL Responsibility for proper packing and preparation of baggage for air travel lies with the passenger. We therefore ask you to become acquainted with the General Transport Conditions and the carrier’s instructions. PREPARATION OF CHECK-IN BAGGAGE FOR TRAVEL
Items which may not be carried on to the aircraft in check-in baggage:
If carry-on baggage does not meet the criteria of the rules governing carry-on bags or safety issues, you can expect it to be questioned and transferred for transport as checked baggage. In this case, any valuables, documents, laptop computers, cameras, telephones, keys etc. must be removed from the bags and transported under the care of the passenger. PREPARATION OF CHECKED BAGGAGE FOR TRAVEL
The following items are not to be transported in checked baggage:
For safety reasons, baggage may be inspected by the security services, for whose actions and their outcomes, in accordance with the General Conditions of Transport, the carrier is not responsible. Passengers travelling on transatlantic routes are advised to acquaint themselves with information published by the TSA (Transportation Security Administration). For checked baggage should not be attached any additional items that may be damage or lost during the tranportu. The Carrier is not liable for their loss or damage, the carriage is the responsibility of the passenger. We also ask you to please remember that the passenger is responsible for any damage caused by items contained in his or her baggage. We also ask you to mark your baggage on the inside and outside with your first name and surname, and with your address and telephone number, which will facilitate its identification at the baggage pickup and in the case of any difficulties in transport. During the baggage claim process we ask you to compare the number on your baggage claim receipt which you received at check-in with the number on the baggage you pick up, in the aim of avoiding any misunderstandings or accidental claim of another passenger’s baggage. Please remember that if you claim your baggage without any complaint, it will be assumed until proven otherwise that it was delivered in good condition and in accordance with the transport agreement. PROBLEMS WITH BAGGAGE In the case of problems with baggage, we ask you to contact the Lost and Found Office before exiting the baggage claim area of the airport in order to file a formal report. Delayed or lost baggage (no baggage after arrival) If after arrival you believe that your baggage is missing, you must immediately report that fact and file a protocol. You will receive an official confirmation of the report /PIR/ and a reference number will be issued (e.g. WAWLO10123). We ask you to retain that document until the case is resolved. A search will be made for your baggage using the international baggage search system World Tracer. You can check on the progress of the baggage search process on the Internet using the reference number from the protocol. If within five days the baggage is not found, please contact the Central Baggage Search Office of LOT Polish Airlines S.A. at the Warsaw - Okęcie International Airport, ul. Żwirki i Wigury 1 00-906 Warsaw, fax +48 22 650-25-54 and present a precise list of the contents of the baggage in order to facilitate the continued detailed search procedure. You can use this form to itemize the contents. When the baggage is found, it will be delivered immediately to the address on the protocol at the cost of the airline. If your baggage is found and delivered after a delay, you can complain for incurred as a result. The time limit for refund requests is 21 days from the date of receipt of baggage. The request must be in written form and may be submitted by mail, fax. Required documents:
In the case of delayed baggage deliver in a country other than the country of residence of the passenger, LOT Polish Airlines guarantees the refund of cost of purchase of basic necessities while awaiting baggage delivery (toiletries, underwear, clothing) up to 100 USD. The purchase of cosmetics, perfume, or other non-essential items will not be refunded by the airline. Lost baggage If in spite of the search process, the baggage is not found, please send refund documents to LOT Polish Airlines. The request must be in written form and may be submitted by mail, fax. Required documents:
Damaged baggage (damage to suitcases/bags, damaged contents, missing contents). If after arrival you believe that your baggage is damaged, we ask you to immediately report the damage and file a damage protocol You will then receive an official confirmation of the report of damage /PIR/ along with a reference number (we ask you to retain the protocol until the case is resolved). If the report concern only damage to a suitcase/bag confirmed by a protocol, we propose to passenger travelling to Poland and Germany that they contact the firm Dolfi 1920 Sp. z o.o., who will accept the damaged suitcases/bags and repair them in a professional and efficient manner, or replace them if repair is not possible. Contact information: info@dolfi1920.pl, telephone: 0-801-1920-20. If damage is not reported immediately after arrival at the airport, a written statement may be submitted no later than 7 days from the date of the flight. It should be emphasized that in the case of such a report, proof must be made that the damage occurred while the baggage was in the care of the airline. The request must be in written form and may be submitted by mail, fax.. Required documents:
Contact information:
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